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| Live Chat Onsite Help Ensures Increased Customer Satisfaction |
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Not having insurance
isn’t risky is in the same way not offering
live chat service to your customer through
your website is also risky ,especially when
some of your competitors already do, in that
case are you not risking the loss of your
business. |
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Any website visitor would
appreciate the ability to chat with a live
person in case they need assistance. Live Chat Onsite is your insurance against the
loss of new and established customer due to
lack of website support.
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Live Chat Onsite
allows your customer to find an agent in
their area, check on status of claims, and
receive help while filling out application
all with the click of a mouse live chat on
your website, the Live Help button on your
website instantly puts your customers in
contact with one of your operators or
licensed agents. No one has to wait for an
email response, and no one gets put on hold. |
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Other than benefiting
your established customers Live Chat Onsite
allows the Agents and operators to
proactively invite website visitors to chat.
When website visitors want a rate quote or
information on a certain type of coverage,
they simply click on the Live Support
button, and the operator and customer may
communicate with each other in a private
window. |
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All information that can be given on phone
can be given to the customer more
expeditiously during a live chat session ,
pages with complex information such as
policy specifics, coverage clauses, rate
tables, can be readily shown forwarding such
complex information through a chat session
is much more practical and time efficient
than explaining it over the phone. |
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In the case of auto insurance, live chat
adds a new dimension to customer service. An
online customer, whose car has been damaged
in an accident, can be sent to the web pages
of preferred collision repair specialists,
car rental agencies, or other firms with
which your company has business
partnerships. |
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Live Chat Onsite,
projects a modern and professional image of
your agency it shows that your agency is
service oriented the live help button shows
that a live person will be available to
assist them with post-sale customer service
issue with Live Chat Onsite, both you and
your valued customers are covered! |
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| Key Advantages of Using Live Chat Onsite on Insurance Websites |
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Live Website Sales
Add live chat window to your websites for
quicker and faster responses. Instead of
communicating via telephone mail or SMS the
customer can instantly converse which
increases the chances of positive results
and sales.
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Efficient Staff Multitasking
Our Live Chat Operators standing by to help
customers, which reduces telephone and
material costs.
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Simple Operator Interface
The intuitive, easy-to-use Chat Interface
can be easily used by novice customers;
inexperienced computer users can use our
chat interface in couple of minutes of
familiarization.
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Website Visitor Monitoring
Live Chat Onsite allows you to conveniently
monitor your chat reports 24 hours a day,
seven days a week, from any system with
access to the Internet. You can view the
details like Name, Email Address, Company
Name, IP Address, City, State, Country, Timezone and much more.
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| Convenience for Both Agents and Customers |
Live Chat Onsite
provides customers with the benefits to
check the status of their policies, inquire
about additional coverage, change
deductibles etc and get quick answers to
complex questions.
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Canned Answers to Save Time
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Common question such as where do I mail
my premium to? Where is your office
located? can be saved as FAQ's to save
time and give instant responses its
better to use LiveChatonSite.com than
repeating the same answer in every phone
call. |
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Monitor Website Activity
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Live Chat Onsite allows you to
conveniently monitor your chat reports
24 hours a day, seven days a week, from
any system with access to the Internet.
You can view the details like Name,
Email Address, Company Name, IP Address,
City, State, Country, Timezone and much
more. |
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Push Information to Website Visitors
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Question which can be answered over phone
can be now answer on chat this will cut down
your 800 toll free number cost to maximum and more: Live Chat Onsite "Website push" feature causes images and specific pages
(containing photos, diagrams, schematics,
legal documents, and other information) to
appear in the visitor's browser with the click of the mouse. With this feature,
we can show your site visitors photos of other listings and more during
interaction. This type of easy information
exchange will allow your business to jump
ahead in the competition. |
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On All Accounts
Get your own in 60 seconds. |
| Services |
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Links |
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| Benefits |
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7 Days Free Trial
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24x7 Live Chat
Operators
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Includes Chat Software
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Reduce Bounce Rate
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High Conversion
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Visitor Tracking
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Download Chat
Transcripts
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Download detailed
Visitor Report
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Instant Deployment
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