Chat Agents for Travel Websites
Boost Travel Agency Sales with Live Chat Onsite Website Chat Support
The proliferation of discount travel agencies and automated ticketing websites in the last few years has dramatically increased the competition in the travel industry, making it harder than ever to attract customers and make a profit.
These days, travel agents need to be savvier than ever to stay ahead. They must combine their knowledge and experience with exceptional customer service to maintain and expand their client base. They must make their expertise available to as many potential clients as possible. Live Chat Onsite agents are able to help you to achieve your business target.
Live Chat Onsite agents make friendly, personable contact with each and every visitor of the agency website. It can make your website visitors feel as though they have passed through those glass doors of your travel agency. You can greet them when they enter. You can sit them down at your virtual desk and ask them where they want to go and help them in real time with airline and hotel reservations. You can show them online “brochures” and send them to pages showing special discounts and promotions. If your clients need visa or passport services, you can direct their browser to one of your online business partners.
Live chat is also the ideal solution for providing instant assistance to the occasional customer that needs to make last minute changes in travel arrangements, and occasional online visitor that needs to book a flight immediately and doesn’t have time to wait for an email response.
Live Chat Onsite support service on your website projects the image that your agency is Customer Service oriented. The Live Help button installs confidence in uncertain first-time customers and people not used to making travel arrangements over the Internet. The Live Help button shows people that a real person will be available to help them in the future if they need customer support.
Live Chat Onsite is the website tool that elevates your travel agency above the competition with live sales and superior customer service. It is the standout feature that will make your website visitors choose you over your competitors.
Key Advantages of Using Live Chat Onsite in Travel Agency Sales
Provide Instant Answers
Any information that can be given over the phone can be given faster and more efficiently with live chat.
Send Travel Photos and Maps
Show your website visitors pictures of travel destinations, hotel accommodations, maps of foreign cities, and more during the chat session.
Improved Agent Multitasking
Unlike with phone conversations, one agent may assist several online visitors at the same time, which decreases customer hold times.
Real-time Chat – Your Edge over the Competition
Ticket pricing is an important selling point, but most people, if given the choice, also prefer to have an agent they can call to work out travel arrangements. Live chat on your website allows chat agents to assist these customers while keeping overhead costs low.
Push Information to Website Visitors
Any customer’s question that can be answered over the phone can be answered during a live chat session. And there’s more: Live Chat Onsite has a “push” feature that causes images and specific pages (containing maps and other information) to appear in the visitor’s browser. With this feature, agents can show website visitors photos of travel destinations, hotel accommodations, and more during the chat session. This type of quick and easy information exchange will raise your travel agency above all your competitors.
Cut Costs and Improve Service
Live Chat Onsite live chat is cost effective for travel agencies of all sizes. With the cost of a typical customer telephone call averaging $5, Live Chat Onsite will help to cut your monthly toll free and phone costs. Few Phone Operators will be needed to answer calls. Instant online support means that customers no longer need to be put on hold and get the help they need during peak business hours.
Personalize the Chat Experience
The chat window may be customized to show the agency logo, colors, etc. Greetings and system messages can also be changed. Agents may put their individual email address into the system so that their repeat customers can send them an email if they are not available for online help.